FAQ's

Every great move begins with clarity.

Explore answers to the questions our customers ask most often. If you need further assistance, our team is ready to assist you at neuchiefworld@gmail.com. ♟️

Returns, Exchanges & Store Credit

What is your return policy?

Request a return within 7 days of delivery. Items must be unworn, unwashed and unused, with their tags and original packaging. Keep your order confirmation as proof of purchase.

How do I start a return?

Email neuchiefworld@gmail.com with your order number and the items you want to return. Our team will guide you through the next steps.

Can I exchange my item?

Size-related and defective-item exchanges are available, subject to stock. Contact us within 7 days of delivery.

What if my item is damaged or incorrect?

Send us photos within 48 hours of delivery. We will arrange a replacement or a full refund at no extra cost.

Can sale or customised items be returned?

Sale, discounted, customised and altered products are excluded from returns. For a damaged or incorrect delivery, contact us as described above.

Who pays for return shipping?

Return shipping is the customer's responsibility, except for defective or incorrect items. Shipping charges are non-refundable.

What happens if a pickup fails?

Where a return pickup is arranged, only one attempt is provided and collection is not guaranteed. If it fails, you will need to send the parcel back yourself. Contact support for the return address before shipping.

When will I receive my refund?

We will inspect your return and confirm the outcome. Approved refunds are processed to the original payment method within 5–7 business days.

How can I use store credit?

If store credit is issued, it can be used on full-price items. It cannot be used on sale, clearance or discounted items, or exchanged for cash.

What happens to discounts when I return or exchange?

For eligible returns or exchanges, discounts and free-shipping benefits received with the original order will be deducted when calculating your refund. This does not change the full-refund provision for damaged or incorrect items.

What if an ordered item is unavailable?

We will let you know and refund the payment for the unavailable item to your original payment method.

Need help with your order?

Contact Neuchief support
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Q: "What makes Neuchief different from other apparel brands?"

Neuchief combines premium craftsmanship, timeless design, and our signature Sovereign Bamboo Knit to create apparel that delivers effortless sophistication, exceptional comfort, and everyday versatility.
Q: “ What is Sovereign Bamboo Knit?”

Our Sovereign Bamboo Knit is a premium bamboo fabric engineered for modern lifestyles. It offers a silk-soft feel, exceptional breathability, natural thermo-regulation, and all-day comfort.
Q: “Why do you use bamboo fabric?”

Bamboo is naturally breathable, moisture-wicking, odour-resistant, and incredibly soft against the skin. It also offers a more sustainable alternative to conventional fabrics, making luxury feel better in every sense.
Q: “ Are Neuchief polos and t-shirts suitable for office wear?”

Absolutely. Neuchief is designed to bridge the gap between formal and casual wear, allowing you to transition effortlessly from boardrooms to evenings out without changing your outfit.
Q: “ How should I choose my size?”

Our garments are designed with a modern tailored fit. You can refer to our Size Guide on each product page to find your perfect fit.
Q: “How should I care for my Neuchief apparel?”

Wash gently, use mild detergent and prefer hanging or flat drying. Read the Neuchief Care Guide for the full washing, drying and grooming instructions.
Q: “Do you offer returns or exchanges?”

Yes. Please request eligible returns or exchanges within 7 days of delivery. Read our returns and exchanges FAQ for eligibility, shipping and refund details.
Technical + Theme Questions
Q: “I cannot upload the theme to my Shopify store / Shopify alerts that the file is too big to upload, what is the problem?”

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Q: “Can I turn on/off Lazy Loading Image / Item Animation / Fade Up on the page?”

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Q: “I want to have the dropdown cart displayed automatically every time clients hover over it (instead of clicking on it). Is it possible?”

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Q: “Can I turn on/off some blocks on the page?”

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Q: “I notice that the images used in the theme are all portrait. Will that be a problem if I use square images for our products? How will they be displayed in the theme?”

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Q: “Does the theme support image resizing and cropping?”

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Q: “Can I add borders around our product images?”

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Q: “Can I have multi level menu?”

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Q: “Does the theme support variant image?”

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Unable to find satisfactory answers ?

CONTACT SUPPORT

NEUCHIEF CARE GUIDE

Care for what’s crafted with intention.

Your Neuchief garment is made to be worn, lived in, and enjoyed.

A little care helps preserve its comfort, shape, colour, and finish for longer.

Folded garments with a mesh laundry bag, mild detergent, clothespins and a lint roller.

WASH

Wash Less. Wash Gently.

Your garment doesn’t need frequent or aggressive washing.
Wash by hand or choose the gentlest machine cycle.

  • Keep the wash cycle short — ideally no more than 15 minutes.
  • For machine washing, place your garment in a mesh laundry bag to help protect the fabric and shape.
  • Wash whites separately from colours.
  • Wash dark colours with darks.
  • Avoid harsh washing that can affect the fabric over time.

DETERGENT

Easy on the Detergent.

Less is more when it comes to cleaning your Neuchief.

  • Use a minimal amount of mild detergent.
  • Do not use bleach.
  • Avoid pouring detergent directly onto the fabric.
  • Skip dry cleaning unless specifically required.

DRY

Let It Breathe.

Treat your garment gently after washing.

  • Prefer hanging or flat drying.
  • Avoid harsh tumble-drying whenever possible.
  • Keep the garment away from prolonged, direct sunlight to help preserve its colour.

GROOM

Keep It Looking Chief.

The finishing touches matter.

  • Iron while the garment is slightly damp, using the appropriate heat setting.
  • Take extra care around the collar and neck rib — never stretch while ironing.
  • Use a lint roller on solid-colour garments to keep them looking fresh and refined.

ONE SIMPLE RULE

Treat it well. Wear it longer.

Because great clothing isn’t just made to look good today.
It’s crafted to stay with you.

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