At Neuchief, we are committed to delivering premium quality products crafted with precision. If you are not fully satisfied with your purchase, we’re here to help.
Returns
• Items can be returned within 7 days of delivery.
• To be eligible for a return:
• The item must be unused, unworn, and unwashed.
• The item must be in its original packaging with all tags intact.
• Proof of purchase (order confirmation) is required.
Non-Returnable Items
• Products purchased on sale or discount are not eligible for return.
• Customized or altered products cannot be returned.
Refunds
• Once we receive and inspect your returned item, we will notify you of the status.
• If approved, the refund will be processed within 5–7 business days.
• Refunds will be issued to the original payment method.
Exchange Policy
• Exchanges are allowed for size issues or defective products, subject to availability.
• Requests must be made within 7 days of delivery.
Damaged or Incorrect Items
• If you receive a damaged or wrong product, please contact us within 48 hours of delivery with images.
• We will arrange a replacement or full refund at no additional cost.
Return Shipping
• Customers are responsible for return shipping charges unless the item is defective or incorrect.
• Shipping charges are non-refundable.
Contact Us
For any return or refund queries, please contact us at:
Email: support@neuchief.com
Phone: +91-9145128425